We’re one of your biggest customers and procurement wants a same-day exception on the renewal window. The contract says renewals are final after 7 days, but can support make an exception if we commit to expansion later this year?
edge-vip-policy-exception
AI Draft Reply
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Hi Grace, thanks for the detailed report. I reviewed the evidence for VIP commercial exception request, and this should go to a specialist queue rather than being resolved in frontline support. I’ve summarized the evidence so the escalation starts with context.