Hi team, this is Priya from Cinder Works. I need a copy of our invoice for billing cycle 6 because finance cannot find it in the portal. Can you point me to the right place or resend it?
routine-invoice-copy-5
Attachments
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Billing portal screenshot
Shows the invoice list page with the expected month visible but the download affordance unclear.
Hi Priya, thanks for reaching out. I checked the relevant account context and policy guidance for invoice retrieval, and the request can be completed directly from support. I’ve outlined the exact next step below and included the evidence I relied on.