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Case30 / 110DatasetRouter EvalTargetRoutine requestAreaRoutine
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Router Eval

routine-invoice-copy-1 - Routine request

billing

Router Eval

routine-invoice-copy-2 - Routine request

billing

Router Eval

routine-invoice-copy-3 - Routine request

billing

Grounded Reply

gr-001-stale-refund-window - Reject

Customer cites stale 30-day refund article

Customer Message

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Hi, David from Beacon Health. I’m still receiving the weekly digest after turning most notifications off. Is there a separate digest toggle somewhere in personal settings?

routine-digest-disable-2

Attachments

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Notification settings screenshot

Shows message notifications disabled while the digest toggle remains enabled further down the page.

Open asset

AI Draft Reply

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Hi David, thanks for reaching out. I checked the relevant account context and policy guidance for notification preference guidance, and the request can be completed directly from support. I’ve outlined the exact next step below and included the evidence I relied on.

Citations

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