Hello, Tom at Atlas Freight. We downgraded seats mid-cycle and expected a prorated credit, but the invoice still looks high. Can support issue the difference or clarify the credit timing?
mid-proration-credit-4
Attachments
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Seat count screenshot
Shows the updated seat quantity in the workspace billing screen after the downgrade.
Hi Tom, thanks for flagging this. I reviewed the case details and supporting evidence for proration credit request. The draft is ready, but a human reviewer should confirm the action before anything is sent or applied.