Hello, Ava at Northstar Labs. We downgraded seats mid-cycle and expected a prorated credit, but the invoice still looks high. Can support issue the difference or clarify the credit timing?
mid-proration-credit-1
Attachments
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Current invoice PDF
Shows the downgraded plan on the invoice, but the amount still reflects the prior seat count.
Hi Ava, thanks for flagging this. I reviewed the case details and supporting evidence for proration credit request. The draft is ready, but a human reviewer should confirm the action before anything is sent or applied.