Hi, Isaac from Cinder Works. We want our workspace deleted immediately, but our legal team also mentioned an active retention hold for a dispute. Can support still remove the data this week?
high-deletion-retention-5
Attachments
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Legal hold PDF
Mentions an active retention hold tied to the customer's current dispute review.
Hi Isaac, thanks for the detailed report. I reviewed the evidence for deletion request under retention hold, and this should go to a specialist queue rather than being resolved in frontline support. I’ve summarized the evidence so the escalation starts with context.