Ethan from Northstar Labs. We renewed annually last month, but procurement now wants the whole contract cancelled and refunded. The invoice was for well over our monthly spend. What can support do here?
high-annual-refund-1
Attachments
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Annual contract invoice
Shows the annual prepayment amount and renewal date for the current term.
Hi Ethan, thanks for the detailed report. I reviewed the evidence for annual contract refund request, and this should go to a specialist queue rather than being resolved in frontline support. I’ve summarized the evidence so the escalation starts with context.